Serpentia Pet Reptile Supplies | FAQs

maybe these answers will help

What are the delivery charges for orders from Serpentia?

Standard delivery is FREE on all UK DELIVERY and our delivery aim is 3-5 working days.

If you want your order delivered sooner no problem.  There is an additional charge for express delivery and if you are happy to pay for this premium delivery service and place and pay for your order by 1.00 pm and select express delivery at checkout and we will take care of it.  Express delivery is available for orders placed Monday through to Thursday by 1.00pm.  Unfortunately Express Delivery Options are not available to all areas of the UK and if your post code is from our list of excluded post codes you wont be offered the express delivery option at checkout.

 

Which payment methods are accepted by Serpentia?

We accept Payments by:

PayPal

Credit Cards via Stripe

Buy Now Pay Later and Pay by Instalments provided by Klarna

Apple Pay and Google Pay via enabled devices.

 

How long will my order take to be delivered?

Dry goods are shipped either by Royal Mail or Hermes tracked ( 3-5 working days) depending upon volumetric weight.

We always process and despatch your order as quickly as we can after payment has been received and will aim to despatch the same day if received before 3.00pm on a working day (Monday to Friday excluding bank holidays)

 

How secure is shopping on Serpentia's website? Is my data safe and protected?

Yes!  We take your security very seriously.

Our website is secure and SSL certified, Secure Sockets Layer is the security technology for establishing an encrypted link between a web server and a browser.

This link ensures that all data passed between the web server and browsers remain private and integral and this security doesn’t just apply to our payment gateways but extends to all of our website.

In fact wherever you enter information on our website you are doing so on an encrypted connection, whether that be setting up an account, entering your personal address and contact details or passwords in fact when you enter any data at all that you are doing so via an encrypted connection on our website.

Normally, when browsing the web, the URLs (web page addresses) begin with the letters “http”.  However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.

You can be assured when you visit our website that we take your security seriously and you are shopping over an encrypted site.

We do not take or store any of your financial data on our website and payments you make via PayPal and Credit Card via Stripe payment and Buy Now Pay Later Options via Klarna are processed off our website over the payment processors secure PCI compliant pages.

 

What exactly happens after ordering?

Once your payment has been received you will receive an email with your order confirmation.

Once your order has been shipped you will receive an email confirmation of shipping and if a tracked service has been used the tracking number and courier.

That’s it!  Sit back and wait for your order to arrive.

 

Will you ship animals via courier?

 

No. Depending upon your location we may personally deliver which may be for a pre agreed additional fee to cover fuel expenses . A direct door to door personal delivery is far better for the animals welfare.

Please read our full Terms and Conditions and policy on Animal Welfare.

 

 

Didn’t find the answer to your question? Contact us, ask away and we will answer!