Serpentia Reptile Supplies Frequent Questions

maybe these answers will help

What are the delivery charges for orders from Serpentia?

Standard delivery is FREE on all UK DELIVERY and our delivery aim is 2-4 days.

If you want it sooner no problem.  There is a premium charge for next working day delivery and if you happy to pay for this premium delivery service and order by 12.00 pm and select next working day at checkout we will take care of it.  Premium delivery is available for orders placed Monday through to Thursday by 12.00pm.

Which payment methods are accepted by Serpentia?

PayPal, Credit Cards via Stripe and Buy Now Pay Later and Pay by Instalments provided by Klarna.

How long will my order take to be delivered?

Dry goods are shipped either by 2nd Class Royal Mail or Hermes tracked ( 2-4 working days) depending upon volumetric weight.

We always process and despatch your order as quickly as we can after payment as been received and will aim to despatch the same day if received before 3.00pm on a working day (Monday to Friday excluding bank holidays)

How secure is shopping on Serpentia's website? Is my data safe and protected?

Yes!  We take your security very seriously.

Our website is secure and SSL certified, Secure Sockets Layer is the security technology for establishing an encrypted link between a web server and a browser.

This link ensures that all data passed between the web server and browsers remain private and integral and this security doesn’t just apply to our payment gateways but extends to all of our website.

In fact wherever you enter information on our website you are doing so on an encrypted connection, whether that be setting up an account, entering your personal address and contact details or passwords in fact when you enter any data at all that you are doing so via an encrypted connection on our website.

Normally, when browsing the web, the URLs (web page addresses) begin with the letters “http”.  However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.

You can be assured when you visit our website that we take your security seriously and you are shopping over an encrypted site.

We do not take or store any of your financial data on our website and payments you make via PayPal and Credit Card via Stripe payment gateway are processed off our website over PayPal’s and Stripes secure PCI compliant pages.

What exactly happens after ordering?

Once your payment has been received you will receive an email with your order confirmation.

Once your order has been shipped you will receive an email confirmation of shipping.

That’s it!  Sit back and wait for your order to arrive.

Will you ship animals via courier?

No. Depending upon your location we may personally deliver which may be for a pre agreed additional fee to cover fuel expenses . A direct door to door personal delivery is far better for the animals welfare.

Please read our full Terms and Conditions and policy on Animal Welfare.

Didn’t find the answer to your question? Contact us, ask away and we will answer!