Frequently Asked Questions

Please read our FAQ and if you cant find an answer to your question please send us a message.

What are the delivery charges for orders from the Serpentia Online Shop?

All Dry goods are FREE UK DELIVERY.

Frozen products are £9.99 for Next day fully traceable delivery or £11.99 for Next Day Pre Noon fully Traceable Delivery

Which payment methods are accepted in the Online Shop?

PayPal, Credit Cards via Stripe, Bank Transfer and Apple Pay.

How long will delivery take?

Frozen Food delivery is only available via fully tracked courier next day delivery and for mainland UK only (post code exclusions apply) We will always contact you via email to confirm when we will ship your order.

Dry goods are shipped either by 2nd Class Royal Mail or Hermes tracked ( 2-4 working days) depending upon volumetric weight.

How secure is shopping in the Online Shop? Is my data protected?

Yes!  We take your security very seriously.

Our website is secure and SSL certified, Secure Sockets Layer is the security technology for establishing an encrypted link between a web server and a browser.

This link ensures that all data passed between the web server and browsers remain private and integral and this security doesn’t just apply to our payment gateways but extends to all of our website.

In fact wherever you enter information on our website you are doing so on an encrypted connection, whether that be setting up an account, entering your personal address and contact details or passwords in fact when you enter any data at all that you are doing so via an encrypted connection on our website.

Normally, when browsing the web, the URLs (web page addresses) begin with the letters “http”.  However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.

You an be assured when you visit our website that we take your security seriously and you are shopping over an encrypted site.

We do not take or store any of your financial data on our website and payments you make via PayPal and Credit Card via Stripe payment gateway are processed off our website over PayPal’s and Stripes secure PCI compliant pages.

What exactly happens after ordering?

Once your payment has been received you will receive an email with your order confirmation.

If you have placed an order for frozen rodents, we will contact you via email to agree and arrange a convenient delivery date.

Once your order has been shipped you will receive an email confirmation of shipping and if your order is for frozen rodents an email/text from our courier.

Will you ship animals via courier?

No. Our preference is for you to collect your snakes and collection is from Ludlow, Shropshire, collection and viewing is strictly by prior appointment only.

Depending upon your location we may personally deliver which may be for a pre agreed additional fee to cover fuel expenses . A direct door to door personal delivery is far better for the animals welfare.

Please read our full Terms and Conditions and policy on Animal Welfare.