Delivery

The website is for use by UK Customers with UK postal addressees.  We do not accept orders from accounts or locations outside of the UK from this website.

For UK customers we use either Royal mail, Hermes or DPD depending on the type of product your shipment contains.

Frozen Feeders Items.

Frozen Food delivery is only available via Courier at a single flat rate of *£9.99 – mainland UK only exclusions apply

(our minimum order value for frozen feeder orders and before shipping costs are added is £50)

You benefit from the courier providing you with a one hour delivery window which they notify you directly via email or text.

You can change this delivery window if its not convenient by responding  to the couriers text but should you choose to reschedule the delivery day to another day to that offered then the Frozen Food guarantee is negated so we strongly advise that you are available to take receipt of the delivery upon the day agreed.

Please be advised the courier will require a signature for frozen food orders and will not leave the order at unattended properties.

We package Frozen food in poly boxes along with frozen gel packs (we DO NOT use dry ice) and this ensures the frozen items remain at optimum frozen transit temperatures after shipment.

We cannot guarantee the condition of frozen feeder items delivered after this period.

However if the delivery is held up and its due to our fault or the courier then of course we will take responsibility for the condition of the delivery and refund  / replace as is appropriate.

We know it can be stressful waiting for your delivery and we also know you don’t want to wait in all day and be left guessing when it will arrive.

We want to make it as stress free and easy to order frozen food from us so as standard we send your frozen shipments via traceable delivery and for which you will be provided a 1 hour delivery window which you can narrow down to 15 mins as you watch you delivery make its way to you.  This is all done automatically at checkout for you which is why you wont also be presented with loads of delivery options. Simple and straight forward is how we like to do things.

Sounds good right !

Watch this video for more information and a demonstration.

We only ship Frozen food out for next day delivery Monday to Thursday.

Saturday delivery is possible but there is quite a premium levied by the courier for Saturday shipments so we don’t offer this as standard so please contact us should you require a Saturday delivery and we can discuss it further.

When will my Frozen food order be delivered?

If you place your order Thursday,Friday, Saturday or Sunday your orders will be shipped out Monday for delivery Tuesday.

If you place your order Monday it will be shipped out Tuesday for Wednesday delivery.

If you place your Order Tuesday it will be shipped out Wednesday for Thursday delivery.

If you place your order Wednesday it will be shipped out Thursday for delivery on Friday.

We think this simple delivery schedule will allow you to plan your orders with ease but if you do find that you are in urgent need of an frozen food order then please contact us.

Dry goods

Dry goods are shipped either by Royal mail or Hermes courier depending upon volumetric weight and shipping costs will be detailed as part of the checkout process.

Mixed Orders – Frozen + Dry Goods

We do not normally combine orders that contain both Dry goods and Frozen food items into one delivery as the two lines have very different and specific packaging and transit requirements and the two product types are sent via different carriers.

For more information please contact us.

Livestock

Delivery will be via personal door to door delivery.  We will agree a delivery charge as part of or discussions when you wish to buy any of our livestock.

A direct door to door delivery is the only option we will consider as this is for the benefit of the animals welfare.

Service Status

We maintain a Service Status Page where we will detail any information relating to delivery  i.e bad weather which will stop us shipping but of course as we understand how vitally important good communication is and how frustrating to you it is when absent we aim to notify you via email or telephone call of anything that could affect your order or prevent us from shipping before you need to contact us.

Scope of Delivery

Our delivery charges apply to UK mainland delivery only.  For other locations please contact us to check delivery charges for non UK mainland addresses.

Our minimum order value for frozen feeder orders and before shipping costs are added is £40 – if your order is less than £40 our wesbite wil not allow you to checkout and will give you the option to increase your order until the minimum value is reached.

If you would like to place a frozen order that is less than £40 in value then please kindly contact us first.

Highlands and Islands

We are unable to ship frozen orders to all post codes in the Scottish Highlands and Islands.

Northern Ireland Delivery

We are unable to ship frozen orders to Northern Ireland

Channel Islands Delivery

We are unable to ship frozen rodents to the Channel Islands.

 

Please contact using the contact form for more information and rates for specific products.

 

* £9.99 is our promotional rate – our normal rate is £14.99

 

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